Shipping policy

1. Scope

This policy applies to products purchased from the official Ratniva website and delivered within India. Ratniva does not currently offer international delivery through the website. Orders are managed and ordinarily dispatched from 311, Siddharthpuram Vistar, Taramandal, Gorakhpur, Uttar Pradesh - 273017.

2. Order Processing

Orders are processed after successful payment authorisation and any necessary order, address or fraud verification. Ready-to-ship products are ordinarily dispatched within 2-3 business days. Business days exclude Sundays and public holidays observed at the dispatch location.

Made-to-order, personalised, resized or customised products may require additional time. The expected dispatch period will be stated on the product page or communicated before the order is accepted.

3. Estimated Delivery

Metro cities are ordinarily delivered within 2-5 business days after dispatch. Other serviceable locations are ordinarily delivered within 4-8 business days after dispatch. Remote or restricted locations may take longer or may not be serviceable.

Delivery periods are estimates and are not guaranteed unless Ratniva expressly confirms a guaranteed service in writing. Festivals, launches, promotions, adverse weather, transport disruption, government restrictions and other circumstances may extend timelines.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed before payment. Ratniva may offer complimentary shipping subject to order value, serviceability, promotional terms or another condition clearly shown before checkout.

5. Tracking

After dispatch, tracking details will be sent using the contact information provided at checkout. Tracking updates are supplied by the logistics provider and may not appear immediately.

6. Address and Delivery

The customer must provide a complete, accurate and serviceable address, including postal code and any useful landmark. Delivery may require an OTP, signature, identity confirmation or other reasonable proof of receipt.

If a package appears visibly tampered with or materially damaged, the customer should refuse delivery where reasonably possible and contact Ratniva immediately. If accepted, photographs may assist investigation, but statutory rights are not conditional solely on an unpacking video.

7. Failed Delivery and Return to Origin

If delivery fails because of an incorrect or incomplete address, repeated unavailability, refusal without a valid product-related reason or non-cooperation, the package may be returned to origin. Re-dispatch may require an additional disclosed shipping charge. Any refund will be processed after receipt and inspection, subject only to lawful and disclosed deductions.

8. Delay, Loss or Transit Damage

Ratniva will coordinate with the logistics provider where an order is materially delayed, lost or damaged in transit. Report non-delivery promptly after the estimated delivery period. After reasonable verification, Ratniva may dispatch a replacement or issue an appropriate refund.

9. Address Changes

An address change may be accepted only before dispatch and is not guaranteed after fulfilment has begun. After dispatch, any change depends on the logistics provider's capability.

10. Contact

For shipping assistance, email support@ratniva.com with the order number and registered contact details, or call +91-9236582882