Privacy policy

1. Who We Are

Ratniva Goldsmiths Private Limited, CIN U32111UP2026PTC240517, operates the Ratniva website and is responsible for personal data processed for its business activities. Registered office: Plot No. 2, Kh. No. 1028SA, Chhota Bharwara, Gomti Nagar, Lucknow, Uttar Pradesh - 226010.

2. Information We May Collect

We may collect identity and contact information such as name, email address, telephone number, delivery and billing address and account details; order and transaction information such as selected products, size, customisation, invoice, payment status, returns, warranty and support history; device and usage information such as IP address, browser, device, pages viewed, cookies and interactions; communications such as emails, reviews, feedback and grievance records; and verification information reasonably needed for fraud prevention, buyback, exchange or legal compliance where those services are available.

Payment credentials may be processed directly by Shopify, payment gateways, banks or other authorised payment providers. Ratniva does not ordinarily receive or store complete card credentials.

3. How Information Is Collected

Information may be collected directly from you when you browse, create an account, place an order, contact support, submit a review or request a service; automatically through the website, cookies and similar technologies; and from service providers such as payment processors, logistics partners, fraud-prevention services, analytics tools and marketing platforms, where permitted.

4. Why We Use Information

We use information to operate the website; create and manage accounts; process payments, orders, delivery, returns and refunds; provide customer support, authenticity, warranty and repair services; prevent fraud, misuse and security incidents; send transactional communications; send marketing communications where permitted and subject to available choices; analyse and improve products and website performance; comply with tax, accounting, consumer-protection, legal-metrology and other legal duties; and establish, exercise or defend legal claims.

5. Cookies and Similar Technologies

Essential technologies support security, account access, shopping bag, checkout, payment flow and core website operation. Preference technologies remember customer choices. Analytics technologies help measure website use and performance. Advertising technologies may measure campaigns or support relevant advertising, subject to the consent choices and controls shown on the website.

Optional technologies must match Ratniva's live consent banner and installed tools. Customers may use the Cookie Preferences link, where available, or browser controls. Blocking essential technologies may prevent some website functions from working.

6. Sharing of Information

We may share information only as reasonably necessary with Shopify and hosting or commerce technology providers; payment gateways, banks and fraud-prevention providers; logistics and fulfilment partners; customer-support, email, analytics and advertising providers; professional advisers, auditors and insurers; government, courts or regulatory authorities where required; and a successor involved in a lawful business transfer.

Service providers are expected to use personal data only for authorised purposes and with appropriate safeguards. Ratniva does not sell personal data for money. Certain advertising or analytics activities may be treated as sharing under laws applicable to a customer; where required, Ratniva will provide the relevant choice or opt-out mechanism.

7. International Processing

Shopify or another service provider may process personal data outside the customer's state or outside India. Ratniva will use reasonable contractual, organisational and technical safeguards and comply with applicable transfer restrictions.

8. Retention

Personal data is retained only for as long as reasonably necessary for the stated purpose and for legal compliance, accounting, tax, warranty, dispute resolution, fraud prevention and enforcement. Retention periods vary by category and legal requirement. Data may be securely deleted or anonymised when no longer required.

9. Security

Ratniva uses reasonable administrative, technical and organisational safeguards appropriate to its operations. No online system is completely secure. Customers should protect their passwords, devices and account access and notify Ratniva of suspected unauthorised activity.

10. Your Choices and Rights

Subject to applicable law, you may ask for access to or correction of personal information held by Ratniva, request deletion where retention is no longer required and deletion is legally permissible, withdraw consent where processing is based on consent, opt out of promotional communications, and raise a grievance regarding personal-data handling.

To make a request, email support@ratniva.com with enough information to verify identity and identify the relevant account or transaction. Withdrawing consent does not affect processing already lawfully completed and may limit services that require the relevant information.

11. Children

The website is not intended for independent use by a person who cannot validly contract or provide any legally required consent. Purchases for children should be made by a parent or lawful guardian.

12. Third-Party Links

Third-party websites and services have their own privacy practices. Ratniva is not responsible for independent third-party content or practices. Customers should review the relevant notice before using an external service.

13. Changes to This Policy

Ratniva may update this policy to reflect changes in law, technology, vendors or business operations. The revised version and effective date will be published on the website. Where required, Ratniva will provide additional notice or obtain consent.

14. Privacy Contact and Grievance

Email: support@ratniva.com. Customer-care phone: +91-9236582882. Grievance Officer: Mr. Ankur Gupt. Business hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m., excluding public holidays.