Contact information

Business Details

Legal name: Ratniva Goldsmiths Private Limited
Brand name: Ratniva
CIN: U32111UP2026PTC240517
GSTIN: 09AAPCR3925D1Z6
Registered office: Plot No. 2, Kh. No. 1028SA, Chhota Bharwara, Gomti Nagar, Lucknow, Uttar Pradesh - 226010
Operational, Dispatch and Returns Address: 311, Siddharthpuram Vistar, Taramandal, Gorakhpur, Uttar Pradesh - 273017

Customer Care

Email: support@ratniva.com
Phone / WhatsApp: +91-9236582882
Business hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m., excluding public holidays

What We Can Help With

Customer care can assist with product information, order status, payment, cancellation, shipping, delivery, returns, exchanges, refunds, warranty, repair, authenticity and website-accessibility queries.

Grievance Officer

Name: Mr. Ankur Gupt
Designation: Grievance Officer
Company: Ratniva Goldsmiths Private Limited
Email: support@ratniva.com
Phone: +91-9236582882
Postal address: Plot No. 2, Kh. No. 1028SA, Chhota Bharwara, Gomti Nagar, Lucknow, Uttar Pradesh - 226010

How to Submit a Complaint

Please include your full name and contact details, order or invoice number where available, a short description of the issue, relevant photographs or supporting documents and the resolution requested.

Response Timeline

Ratniva will acknowledge receipt of a consumer complaint within 48 hours and will endeavour to resolve it within one month from receipt, in accordance with applicable law. This process does not restrict the right to approach a consumer commission, court, regulatory authority or another forum having jurisdiction.