What is 925 sterling silver?
925 sterling silver is an alloy containing 92.5% pure silver and 7.5% other metals added for strength and durability. Pure silver is naturally soft, so this blend makes it more suitable for finely detailed jewellery designed for regular wear.
How can I identify authentic Ratniva silver jewellery?
Ratniva silver jewellery is crafted in 925 sterling silver and quality-checked before dispatch. Look for the small 925 mark on the piece and review the material information on its product page. The mark may be discreetly placed so it does not affect the design.
Is 925 silver the same as pure silver?
Not exactly. Pure silver is 99.9% silver but is generally too soft for intricate everyday jewellery. Sterling silver contains 92.5% silver, with the remaining 7.5% providing strength. It is the widely used jewellery-grade silver standard.
Does genuine silver tarnish?
Yes. Genuine sterling silver can naturally darken when it reacts with moisture, air, perspiration, cosmetics or chemicals. Tarnish is not a sign that the silver is fake, and it can usually be reduced with gentle cleaning and proper storage.
How should I care for my Ratniva jewellery?
After wearing, wipe your jewellery gently with a clean, soft cloth. Store each piece separately in a dry pouch or box to reduce scratches and exposure to air. Keep it away from perfume, hairspray, lotions, household cleaners and other harsh chemicals.
Can I wear my jewellery while showering, swimming or exercising?
We recommend removing jewellery before showering, swimming, exercising or doing household work. Chlorine, salt water, sweat and cleaning products can accelerate tarnish and may affect plating, stones and delicate components.
What does gold-plated 925 silver mean?
It means a layer of gold-toned plating has been applied over a 925 sterling silver base. Plating can gradually wear depending on contact with water, chemicals, friction and individual usage. Follow the care instructions and review the applicable warranty terms for your piece.
Is 925 silver suitable for sensitive skin?
Many people choose sterling silver for everyday jewellery, but skin sensitivity varies from person to person. Please review the material details on the product page and discontinue use if irritation occurs. If you have a known metal allergy, consult a qualified medical professional before wearing a new piece.
How do I choose the right jewellery size?
Check the measurements and size guidance shown on the product page before ordering. For rings, measure a ring that already fits or measure your finger when it is at a normal temperature. For necklaces and bracelets, compare the listed length with a piece you already own.
Can I send a Ratniva order as a gift?
Yes, Ratniva jewellery is suitable for birthdays, anniversaries, festivals and everyday celebrations. Enter the recipient's complete delivery address at checkout. Any available gift packaging or message options will be displayed on the product page, cart or checkout.
When will my order be delivered?
The estimated delivery window depends on product availability and your delivery PIN code. Use the delivery estimator on the product page where available. Final timelines may vary for remote locations, peak sale periods or circumstances outside the courier partner's control.
How can I track my order?
Once your order is dispatched, tracking details are sent to the contact information provided with the order. Use that link to follow the shipment. If tracking has not updated for an extended period, contact Ratniva support with your order number.
Can I change my address or cancel an order?
Contact Ratniva support as soon as possible with your order number and requested change. We will try to help before the order is packed or dispatched. Address changes and cancellations may not be possible once fulfilment or shipping has started.
Which payment methods can I use?
The currently available payment options are displayed securely at checkout and can vary by order value or delivery location. Select your preferred eligible method before completing the order. Ratniva does not ask you to share card passwords, PINs or OTPs with support representatives.
Why is my discount code not working?
Check the spelling, validity dates, minimum order value and product eligibility mentioned with the offer. Some promotions cannot be combined, and only one discount code may apply at checkout. If the stated conditions are met and the code still fails, contact support before placing the order.
Can I return or exchange my jewellery?
A return or exchange request for an eligible product must be raised within 7 calendar days from the recorded delivery date. Eligibility depends on the product type and condition. Keep the jewellery unworn with its original packaging, tags and accompanying materials, and review the store's Return & Refund Policy before submitting a request.
What should I do if my order arrives damaged or incorrect?
Please contact Ratniva support promptly with your order number, clear photographs of the product and packaging, and any requested unboxing evidence. Keep all original packaging until the issue is reviewed so the team can guide you through the appropriate resolution.
How do Ratniva's warranties work?
Ratniva provides a lifetime plating warranty and a separate 6-month product warranty on eligible jewellery, subject to the applicable warranty terms and care requirements. Coverage can vary by product and does not generally include accidental damage, loss, misuse or normal wear. Keep your order details and contact support to confirm eligibility.
What is the Ratniva lifetime buyback assurance?
Lifetime buyback assurance is available for eligible Ratniva jewellery under the current buyback terms. The applicable value, deductions, required documents and product-condition checks may vary. Please retain your invoice and authenticity materials and contact support for an assessment before sending any jewellery.
Can Ratniva help with repairs or replating?
Support options depend on the product, the nature of the damage and available service coverage. Share your order number and clear photographs with Ratniva support before shipping the item. Please do not send jewellery without receiving service instructions first.
How do I contact Ratniva support?
Use the contact options shown on Ratniva's Contact Us page or the support details in your order communication. Include your order number and registered contact information so the team can assist you efficiently. Never share payment OTPs, card PINs or account passwords.